FAQ

If you are having any problems please look through all FAQ below to find a solution. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks 😊

Please check your Junk/Spam for shipping emails (search LISA FIITT)

I have not received the PDF(s)

Your PDF(s) are in your order confirmation email underneath order details with buttons.

I have not received my confirmation email

Please wait up to 24 hours for your confirmation email. Often it can go straight into your junk and spam folder, so make sure you check there first.

You can also search your email for LISA FIITT.

For shipping information please check the shipping page

Making Orders & Payments

I entered the wrong address?

Unfortunately, we cannot make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

If your order is returned to us because the address is incorrect, it will be automatically cancelled and refunded. You will then need to create a new order.

Can I change my delivery address?

We will unfortunately not be able to make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

I entered the wrong address?

We will unfortunately not be able to make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

Can I have my parcel redirected to a different address?

For your security, we are unable to change the address your order is being sent to.

Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after your order has been made. Please double check the items when completing your order.

My card keeps getting declined

In most cases, if your card is declined it is due to your bank rejecting the payment.

This is because they may not recognise my domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

My product is faulty?

Your items may have natural wear and tear during the manufacturing process.

Each item is tested through machinery which can cause some thread to be undone. The quality and usability of each product is the same. Please note that all products will get lose overtime due to wear and tear and this does not make it faulty.

If you product has some other fault please contact support with your order id, email and pictures of the fault.

My purchase doesn't fit, can I return it?

Unfortunately, there are no refunds or exchanges on physical products including clothing. This is due to the product being a limited release where all sales are final.

App & Guides

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right.

How do I get the workout tracking and videos?

Download the AFLETE App from the App Store and log in with the same details as you did when completing the order. Your workouts will automatically be added to your account and you will see them in the first tab inside the app.

My email already exists but I don’t know the password

You can reset your password here > here

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see previous FAQs.

If you still have issues please get in touch by submitting a support request below.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email as you used when purchasing the guide. This is the same email where you received your confirmation email.

Please double check this as in most cases people use a different email address to buy and another to sign up to the app.

If you still can’t see your order, please get in touch with our support including your payment confirmation so that we can resolve this issue for you.

How do I reset my password?

Click the "reset your password" button on the login section of the app.

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Shipping Information

Please note it may take up to 3 days for orders to be processed.

You will be sent an email when it is dispatched.

Please ensure that your address is correct at checkout.

Any failed deliveries will be cancelled.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.

Please check your Junk/Spam for shipping emails.

Delivery Options:

Untracked - Standard delivery without tracking or email/SMS updates. You will only receive one email when your order is dispatched.

Tracked - Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.

Shipping costs:

UK:

Tracked: GBP 3.00 - (Delivered within 2-3 working days of being dispatched)

Republic of Ireland:

Untracked: EUR 5.00 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 10.00 - (Delivered within 7-10 working days of being dispatched)

Europe:

Untracked: EUR 5.00 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 10.00 - (Delivered within 7-10 working days of being dispatched)

USA:

Untracked: USD 6.00 - (Delivered within 15-20 working days of being dispatched)

Tracked: USD 11.00 - (Delivered within 8-10 working days of being dispatched)

Rest of the World :

(Delivered within 20 working days of being dispatched)

Untracked: GBP 6.50 - EUR 7.40 - USD 8.60

Tracked: GBP 10.00 - EUR 11.35 - USD 13.20

Tracked Deliveries

Service used in the UK - Royal Mail > https://www.royalmail.com/track-your-item#/

Service used for International deliveries - Deutsch Post https://www.aftership.com/couriers/deutsch-post

Service used for heavy items / large orders - DPD http://www.dpd.co.uk/service/

If you are based outside of UK your delivery is passed on to your local delivery service by Deutsch Post, see below for which service is used in your Country:

For other countries please check with your local postal service.

Refunds and Returns

I don’t like my product, can I get a refund?

DIGITAL PRODUCTS

When you purchase any guide or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.

Refunds can only be given in the following circumstances:

  • If there was a technical issue and we can see that the content was never received by the buyer.
  • If the transaction was not a genuine transaction (card fraud etc.)
  • If there was a duplicate order or payment.

PHYSICAL PRODUCTS

There are no refunds or exchanges on physical products including all wrist straps. This is due to the product being a limited release where all sales are final, as stated on the site.

Refunds can only be given in the following circumstances:

  • If the item is faulty.
  • If the transaction was not a genuine transaction (card fraud etc)
  • If there was a duplicate order or payment.

This is in accordance with the GOV UK rules and can be seen here > https://www.gov.uk/online-and-distance-selling-for-businesses

As the items fall under £42 it falls under the exceptions rule.

Support Button


CONTACT SUPPORT TEAM